These Terms and Conditions govern purchases and project engagements with IT Solution Plus, a trading name operated by Digital License OÜ. They apply to standard service packages, custom IT projects, consultations and digital content unless a written quotation or service agreement says otherwise.

1. Business identity and contact

2. Services and service information

We provide project-based IT services, including cybersecurity work, managed IT services, web development, backup and recovery, IT and software setup, and consultation. We also sell standard packages and may offer digital content through our store.

The precise scope is the description on the package page at the time of order or the written quotation, invoice or service agreement accepted by the customer. Examples on our website are illustrative and do not add deliverables to an order.

3. Orders, quotations and contract formation

3.1 Standard packages

An order is an offer to buy the selected package. A contract is formed when we send an order confirmation or otherwise expressly accept the order. We may decline or cancel an order before work starts if the service is unavailable, unlawful, outside our competence, based on incomplete or inaccurate information, or affected by an obvious pricing or description error. Any payment for a declined order will be refunded.

3.2 Custom projects

Initial discussions do not by themselves create an obligation to perform work. A custom project contract is formed when the customer accepts our written quotation or service agreement in the stated manner and satisfies any stated payment or prerequisite conditions. A quotation is valid for the period shown in it.

3.3 Order priority

If documents conflict, the following order applies: a signed service agreement; the accepted quotation; the relevant package or order confirmation; these Terms. Mandatory law always takes priority.

4. Prices, invoices and payment

• Standard package prices are shown on the applicable product page before checkout.
• Custom projects use the fixed project price stated in the accepted quotation. We do not charge custom work hourly unless expressly agreed in writing.
• Prices include or exclude VAT as stated at checkout or in the quotation. Any legally applicable tax is shown before payment or on the invoice.
• Payment timing, deposits and instalments are as shown at checkout or in the quotation. An overdue payment may delay the start or delivery.
• Payments may be handled by independent payment service providers. We do not ordinarily receive full payment-card details.

5. Service start, scheduling and delivery

We normally make initial contact within two business days after receiving a sufficiently detailed enquiry or accepted standard service order. “Business day” means Monday to Friday, excluding public holidays in Estonia.

Acknowledgment or initial contact is not the completion date. Project milestones, expected delivery dates, delivery method and customer dependencies are stated in the package description, quotation or later written schedule. Dates may be adjusted where required information, access, approvals or third-party services are delayed.

Digital content may be delivered by download page, account access or email after successful payment. The customer must provide a functioning email address and check filtered or spam folders.

6. Customer responsibilities

The customer must:

• provide accurate, complete and timely requirements, contact details, access and decisions;
• own or have valid authorization to use and modify every system, account, dataset, domain, device and software item involved;
• maintain lawful software licences and third-party subscriptions;
• keep current backups unless backup creation is expressly included in our scope;
• inform us about material security, compliance, compatibility or operational constraints;
• review deliverables and report specific concerns within any reasonable review period stated in the project documents; and
• not ask us to gain unauthorized access, bypass lawful controls, infringe rights or perform unlawful activity.

We may pause work if these conditions are not met. Any resulting schedule impact is not a failure by us to deliver on time.

7. Remote access, credentials and security

We access a customer system only with the customer’s authorization and only for the agreed service. Where possible, the customer should create temporary, least-privilege access and revoke it after delivery. Passwords, private keys and payment-card details must not be sent through an ordinary website form or unsecured email.

No security, backup or recovery service can eliminate every risk. Unless expressly included, our work is not continuous monitoring, an insurance product, a certification, or a guarantee that an incident, data loss or service interruption cannot occur.

8. Scope changes

A request outside the agreed scope is a change request. We will explain any material effect on price, deliverables or timing and obtain written approval before performing chargeable additional work. We may also propose a revised approach if new technical facts make the original approach unsafe or impractical.

9. Consumer withdrawal, cancellation and refunds

9.1 Fourteen-day withdrawal right

A consumer who concludes a distance contract normally has 14 days from conclusion of a service contract to withdraw without giving a reason. To exercise this right, the consumer must send a clear statement to info@itsolutionplus.net before the period expires.

9.2 Starting a service during the withdrawal period

We will begin performance during the 14-day period only where the consumer expressly requests an early start when that consent is legally required. If the consumer then withdraws before completion, the consumer may be required to pay a proportionate amount for the service supplied up to withdrawal. The withdrawal right may be lost after a service is fully performed where the consumer gave the legally required prior express consent and acknowledgment.

9.3 Digital content

For digital content not supplied on a tangible medium, immediate access during the withdrawal period is provided only after any legally required express consent and acknowledgment that the withdrawal right will be lost when performance begins. This does not remove statutory remedies for content that is faulty, misdescribed or not supplied.

9.4 Contractual cancellation rule

Separate from statutory rights, we provide a full refund if a project or service is cancelled before work starts. After work starts, any refund is limited to the price allocated to the undelivered part of the agreed scope. See our Refund and Dispute Policy and Cancellation and Rescheduling Policy.

10. Review, conformity and remedies

We will perform services with reasonable care and skill and deliver the agreed scope. The customer should report a suspected defect with enough detail for us to investigate. Depending on the circumstances and applicable law, an appropriate remedy may include correction, repeat performance, price reduction, termination or refund.

For consumers, all mandatory legal conformity rights and claim periods remain unaffected. A review or acceptance procedure does not shorten a mandatory consumer claim period.

11. Intellectual property

Each party keeps ownership of materials, tools, code, templates, methods, trademarks and other intellectual property it owned before the project. After full payment, the customer receives the rights to project-specific deliverables stated in the quotation or package description. Unless the project documents expressly assign ownership, the customer receives a non-exclusive, perpetual licence to use the paid deliverable for its intended purpose.

Reusable methods, general know-how, pre-existing components and third-party materials remain with their respective owners and may be subject to separate licence terms. The customer confirms it has the necessary rights to all material supplied to us.

12. Third-party products and services

A project may depend on hosting providers, registrars, cloud platforms, software vendors, payment providers, plugins or other third parties. Unless we expressly resell or warrant a third-party item, its availability, pricing and terms are controlled by that provider. We are not responsible for a third party’s independent changes or outage, but we will perform our own agreed work with reasonable care.

13. Warranties and liability

We do not promise a business result, uninterrupted third-party service, complete recovery where usable backups do not exist, or protection from every security threat. Any estimate is based on the information available when given.

For consumers, our liability is governed by mandatory applicable law and is not limited where such a limitation would be unlawful. For business customers, to the maximum extent permitted by law: (a) neither party is liable for indirect or consequential loss, loss of profit, revenue, anticipated savings or business opportunity; and (b) our total liability arising from an affected order is limited to the fees paid or payable for that order.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct, or death or personal injury caused by negligence where applicable. A customer’s reasonable duty to maintain backups and protect access credentials remains relevant when assessing avoidable loss.

14. Suspension and termination

Either party may terminate a custom engagement as allowed by the quotation or applicable law. We may suspend or terminate work for material non-payment, unlawful instructions, security risk, abuse, lack of authorization or a material breach that is not remedied after reasonable notice where notice is appropriate. Amounts for properly completed work and unavoidable approved commitments remain payable, subject to consumer rights and the Refund Policy.

15. Complaints and dispute resolution

Please first send a complaint to info@itsolutionplus.net, including your name, order or invoice reference, the issue and requested resolution. We will acknowledge it promptly and respond to a formal consumer complaint within 15 days.

If an Estonia-resident consumer and Digital License OÜ cannot resolve a dispute, the consumer may apply to the Consumer Disputes Committee at the Estonian Consumer Protection and Technical Regulatory Authority, subject to its procedural rules. A consumer in another EU/EEA country may seek assistance from their local European Consumer Centre. These routes do not prevent either party from using a competent court.

16. Governing law and final terms

These Terms and contracts with Digital License OÜ are governed by Estonian law. For consumers, this choice does not remove mandatory protection granted by the law of the consumer’s habitual country of residence. Courts have jurisdiction under applicable law; a consumer retains any mandatory right to bring proceedings in the courts available to them.

If a provision is invalid or unenforceable, the remaining provisions continue to apply. A failure to enforce a provision once is not a waiver. We may update these Terms for future orders; the version accepted for an existing order continues to govern unless a change is required by law or agreed by both parties.

Questions about these Terms: info@itsolutionplus.net · +372 5551 1792