Effective Date: 13/05/2026

At IT Solution Plus, we are committed to delivering professional and reliable IT services tailored to the needs of our clients. Customer satisfaction is important to us, and we aim to handle all concerns fairly and efficiently.

1. General Policy

Refund requests are reviewed individually based on the type of service provided and the circumstances of the request.

Clients are encouraged to contact our support team first so we can investigate the issue and attempt to provide a suitable resolution.

2. Eligible Refund Requests

Refunds may be considered in situations including:

• duplicate transactions or billing errors;
• inability to provide the agreed service;
• technical issues that cannot be resolved within a reasonable timeframe;
• service interruptions caused directly by our systems.

Approved refunds will be processed using the original payment method whenever possible.

3. Non-Refundable Services

Refunds may not be granted for:

• services that have already been completed or fully delivered;
• issues caused by third-party providers, customer infrastructure, or external systems;
• delays resulting from incomplete information provided by the client;
• dissatisfaction based on personal preference after successful service delivery.

4. Support & Resolution Process

Before issuing a refund, IT Solution Plus reserves the right to:

• review and investigate the request;
• provide technical assistance;
• offer corrective actions or alternative solutions where appropriate.

Our goal is always to resolve issues professionally and efficiently.

5. Processing Time

Approved refunds are typically processed within 5–10 business days, depending on the customer’s payment provider or financial institution.

6. Policy Updates

IT Solution Plus reserves the right to modify or update this Refund Policy at any time. Any changes will be published on this page.

7. Contact Information

IT Solution Plus
Operated by Digital License OÜ

Registry Code: 17098998
VAT Number: EE102801246

Tallinn, Estonia

Email: info@itsolutionplus.net
Website: https://itsolutionplus.net/