Description
Installation and standard setup for one application
This package covers the remote installation and basic configuration of one supported software application on one compatible Windows or macOS computer.
What is included
- Compatibility review based on the information supplied by the customer
- Installation of one legitimate, customer-licensed application
- Installation of standard updates available during the session
- Basic configuration using the customer’s stated preferences
- Launch and basic functionality check
- Short completion summary identifying any customer follow-up action
Delivery process
- We normally make initial contact within two business days after accepting the order.
- We confirm the application, operating system, licence and remote-access requirements.
- A remote service appointment is arranged by mutual availability.
- The installation is completed during the agreed session where the device and application are compatible.
Customer requirements
- One supported Windows or macOS computer with a stable internet connection
- Administrator access to the computer
- A genuine and valid software licence or subscription
- Access to the software download through the official vendor or authorised account
- A current backup of important data before the appointment
Not included
- The cost of the software, licence or subscription
- Installation on additional computers
- Operating-system installation, hardware repair or malware removal
- Complex data migration, custom programming or integration development
- Unsupported, modified, counterfeit or unlawfully obtained software
If the application is incompatible or the request falls outside this scope, we will explain the available options before additional work begins.
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